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DC SCORECARD PERFORMANCE MEASUREMENT
(Drawn from DCAgenda web site re "DC Scorecard")

This DC Scorecard program is, according to DC Agenda, intended to "measure what matters most to citizens" by establishing a community-driven performance measurement process for determining priorities and evaluating government services. Many other cities in the US apparently produce annual scorecards as a mechanism for assessing--and communicating--progress on issues important to residents and other consumers of city services. It is designed to collect and and disseminate information and feedback in a simple, understandable form for public consumption.

Seven priority areas were selected by consultation with city officials plus a 1997 survey of resident satisfaction, modified by a smaller interview sample in 1999. Several criteria were established for selecting the indicators within each area. These included being a result of government action; showing improvement over a short term; being simple to understand and meaningful to citizens (?), and being used by other cities. It was also established that these indicators should "support short term targets and longer term goals" and have data that can be broken down to the ward level.

This Scorecard appears to have been developed (by a cast of thousands) through an "independent, self-supporting partnership, working in cooperation with the DC Government. The Scorecard Partnership is an alliance of DC Agenda, the Center for Excellence in Municipal Management at The George Washington University, and the Alliance for Redesigning Government of the National Academy of Public Administration. The Partnership is intended to complement the leadership role of DC city government in implementing a performance-based management system."


This item was archived in September, 2002

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